Return & Refund Policy
Last updated: [20-11-2025]
Thank you for shopping with GoServants. We want you to love your purchase, but we understand that sometimes things don’t work out. Please read our Return & Refund Policy carefully to understand your options and how to return a product.
1. Return Window
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You may return most items within 7 days from the date of delivery for a refund or exchange.
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To initiate a return, please contact us (see section 5. Return Process) within this time.
(Note: We recommend clearly defining whether this is from the delivery date or purchase date — for most e-commerce stores it’s from delivery.)
2. Eligibility for Returns
The following conditions must be met for a return to be accepted:
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Items must be unused, unworn, and in their original condition.
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Original tags, labels, and packaging must be intact.
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For certain product categories (e.g., sale items, customized items) returns may be restricted or not allowed — see Exclusions below.
3. Non-Returnable / Excluded Items
Some products are not eligible for returns. These include but are not necessarily limited to:
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Items marked as final sale or clearance.
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Customized, personalized, or made-to-order products.
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Items that are damaged due to customer misuse or not in resalable condition.
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Gift cards (if you sell them).
4. Condition of Returned Products
When returning items:
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Please ensure they are in the same condition as received — no visible signs of wear, odors, or washing.
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If accessories, manuals, or other included items came with the product, they must be returned as well.
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Returns that do not meet these conditions may be rejected or incur a restocking fee (if applicable).
5. Return Process
To return a product:
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Contact our Customer Support team by emailing [your email address here] with:
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Your order number
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The item(s) you want to return
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Reason for return
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Once your request is approved, we’ll send you a Return Authorization or instructions.
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Pack the item securely in its original packaging (or equivalent) and ship it to the return address we provide.
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Retain proof of postage / tracking information until your return is fully processed.
6. Shipping Costs for Returns
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Unless otherwise stated, return shipping costs are the responsibility of the customer.
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If the return is due to a defect, a wrong or damaged item, or other fault on our part, we will cover the return shipping cost.
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We recommend using a trackable & insured shipping service — we cannot be responsible for items lost in transit.
7. Refunds & Store Credit
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Refunds: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–10 business days (or as per your payment processor’s timelines).
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Store Credit: Depending on the situation or on our policies, we may offer store credit instead of a refund.
8. Late or Missing Refunds
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If you haven’t received a refund after we confirm your returned item was accepted:
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First, check your bank account / credit card statement.
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Then, check with your payment provider (bank or card issuer) — it may take some time for the refund to be posted.
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If you’ve done both and still don’t see the refund, contact us at [email address / customer support], and we’ll help you trace it.
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9. Damaged or Incorrect Items
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If you receive a defective, damaged, or incorrect item, please report it to us within 1 day of delivery.
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Share relevant evidence (photos/videos) so we can assess the issue quickly.
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We will, at our discretion, offer a refund, or store credit, depending on the case.
10. Policy Updates
We may update this Return & Refund Policy from time to time. When we do, we will post the new version on this page with a revised “Last updated” date.
Your continued use of GoServants after we update the policy means that you accept the changes.